To report your card lost or stolen call us on:
0333 220 2691 (from the UK)
+44 113 244 8986 (from abroad)
For customer enquiries or to make a payment call us on:
0333 220 2691
To activate your aqua card call us on:
0800 028 7777*
*This is an automated phone service and does not go through to a customer service representative
To make a claim on credit card repayment cover call:
0345 600 6007
Calls to 0333 220 2691 will be charged at a standard national rate. Call costs from mobile companies and operators may vary so please check before calling.
Our lines are open seven days a week, 8am to 9pm Mon-Fri, 9-5pm Sat and 10am-6pm Sunday. Calls may be recorded or monitored for training and security purposes and to help us manage your account.
It’s normally quicker to call and speak with an aqua card advisor on 0333 220 2691, however if you would like to contact us in writing by post, please do so at the following address:
aqua Customer Services
PO BOX 173
Need to make a Complaint?
We are sorry if you need to make a complaint. Please contact us in one of the ways set out here so we can resolve it as soon as possible.